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Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For …
Overview
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools…
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Popular Features
- Salary revision and increment management (5)9.292%
- Direct deposit files (7)2.929%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Heartland Payroll+ Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Heartland Payroll+ Video
Brief Overview on Heartland Payroll+
Heartland Payroll+ Competitors
Heartland Payroll+ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Pay calculation and Salary revision and increment management highest, with a score of 9.2.
The most common users of Heartland Payroll+ are from Small Businesses (1-50 employees).
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Reviews and Ratings
(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For example, a small video production company relies on the software to accurately and timely process payrolls for their employees. With the assistance of a representative during setup and a remote account manager handling the ongoing payroll tasks, the company can ensure that their employees are paid correctly. Additionally, the software's integration with E-verify and Good Hire seamlessly facilitates background checks during the onboarding process.
Furthermore, Heartland Payroll+ is beneficial for medical practices with multiple facilities and scattered employees. These practices have found that the software simplifies the hiring process by ensuring all necessary documentation is in place and securely stored in the cloud. The ability to centralize employee documents in one secure location allows employees to access their pay stubs at any time. Moreover, Heartland Payroll+'s personal service, fixed payroll fee, and lack of sales calls have received high recommendations from users.
However, some users have faced challenges when using Heartland Payroll+. For instance, a user who utilized the product for both payroll processing and credit card processing terminated the latter due to cost and customer service issues. Furthermore, there have been instances where users experienced difficulties with customer service and a lack of immediate tech support during transitions, leading to frustration and perceived poor communication. Additionally, some users encountered problems with timely filing of 941 forms and had to search for emails due to changes in representatives. Despite these challenges, many users find that Heartland Payroll+ provides a cost-effective solution compared to other payroll providers.
Highly Responsive Account Representative: Users have consistently praised the account representative of Heartland Payroll+ for their prompt and helpful communication. Several users have expressed satisfaction with quick email responses, indicating that the account representative is highly responsive to customer inquiries.
Extremely Easy to Use Online System: The online system of Heartland Payroll+ has been described as extremely user-friendly by numerous reviewers. Customers find it convenient to navigate through the software and perform tasks effortlessly. This positive sentiment suggests that the software's interface and functionality are intuitive, making it easy for users to manage their payroll-related activities.
Convenient Onboarding Process with Heartland Hire: Many users have commended Heartland Payroll+'s feature called Heartland Hire, which facilitates a seamless onboarding process for new hires. This indicates that the software provides a convenient and efficient solution for bringing new employees on board, streamlining administrative tasks associated with hiring and integrating them into the payroll system.
Missing Email Reminders: Some users have expressed frustration with not receiving email reminders for payroll processing, which has led to potential issues in managing payroll in a timely manner.
Lack of Local Support: Several reviewers have mentioned the lack of accessible local support after their setup representative departed. This highlights the need for readily available contact in case of any issues or questions that may arise.
Inconvenient Payroll Repeating Process: Users have desired a one-click button feature to easily repeat the same payroll from the previous period, indicating that the current process may be time-consuming or inconvenient.
Users highly recommend Heartland for its personal and attentive service, which includes quick and knowledgeable customer support. They suggest giving Heartland a try for payroll processing and utilizing their useful HR portal. Additionally, users recommend taking the time to learn how to generate reports during implementation. They believe that Heartland is worth making the switch to for its ease of use and online portal. Users also highly recommend signing up with Heartland for payroll processing and onboarding assistance. They suggest spending time during implementation to learn how to run census and payroll reports. Overall, users think that Heartland provides great service, excellent support, and is a reliable payroll company.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
June 23, 2022
White Glove Payroll Service
I own and operate a Group Health Insurance Agency. We have now been partnering with Heartland Payroll/HR for the last 2 years. It has been an amazing experience. Not only has my own business run without a hitch with managing our payroll, but all of our clients we have referred over have had the same experience. It's a true white-glove service. Every company regardless of size has a dedicated payroll specialist but also has the original sales agent attached to the account for the life of the account. Total accountability. The technology is a game-changer, and far less expensive than those two garbage payroll giants everyone usually uses. Plus they don't sell insurance or benefits but integrate their platform with real professionals. Keep your broker and advisor and get the all-in-one feel.
- White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
- Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
- Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
- Compliance with their HR team is great, and they don't hit you over the head on the price for it.
- Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
- One of my clients wanted an LMS and they currently don't have one of their own.
100%
10.0
- We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
- I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
- Paylocity, Paychex Flex and RUN Powered by ADP®
Only Paylocity has comparable technology but costs way more. The customer support at all 3 of these companies is a nightmare. This isn't news to anyone who has been in business for a while. If you're a broker, ADP and Paychex are going to try and steal your clients every day.
March 15, 2022
Heartland Payroll is a FLOP. DON'T DO IT!!!!
Score 1 out of 10
Vetted Review
Verified User
We rely on our payroll system for onboarding, managing employee time, and processing payroll as well as tax return filing for 50+ employees in medical practice.
- Calculating accurate pay
- General Ledger importation
- Customer Service
- Setup
- After sale support
- Training
- Employee self service
- Tracking time off and PTO requests
- Integration with EASE and employee benefits deductions
- Integration with G/L and QuickBooks Online
- Accurate payroll for employees EACH AND EVERY TIME
52.857142857142854%
5.3
- We spend at LEAST 60 hours of wasted time per week with this system, costing us $1,800 each week
- Implemented in-house
No
Change management was a major issue with the implementation
- It was difficult to get any set up assistance in time and attendance and our system still doesn't function properly.
- no training
Absolutely not! I assumed Heartland would train us, but instead we were thrown to the wolves to figure it out ourselves. This is definitely not a do it yourself product and there is an order of operations. Their "training" manual is fluffy at best.
I did not know "premium" support was available. What is that and how much does it cost?
No
Our company uses Heartland Payroll as our payroll processor and also for the Onboarding process. Heartland Hire is the onboarding tool connected with our Heartland payroll account. It is a cloud-based system that also stores all of our employee files. It directly links with E-verify and Good Hire for background checks and helps make our onboarding process seamless. With our facility locations and employees being scattered in Middle TN, it makes our hiring process run smoothly and we always know we have all the documentation needed.
- Onboarding new hires is convenient and easy with Heartland Hire!
- Employees have easy access to paystubs and W-2 as soon as they become available.
- Heartlands dashboard of reminders keeps me on track for payroll processing.
- Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
- Response for assistance is usually a lot slower when our dedicated specialist is not available.
- Heartland Hire is a lifesaver for the onboarding process!
- The time entry grid on Heartland is somewhat customizable
- Using Heartland Hire helps process E-verify and background checks easily.
75%
7.5
- By using Heartland, we cave both time and money by making our labor allocation reporting simpler
- Using Heartland onboarding saves so much time by making the overall onboarding process efficient.
- By using Heartland for our compliance needs through onboarding, such as background checks (GoodHire) and E-verify, we have peace of mind.
- PurelyHR, ADP Resource (Discontinued) and Paychex Flex
Heartland was a good fit for our company because they were willing to work with us to create the reports we need. A former payroll resource wanted to charge for reporting changes.
Yes
We replaced payroll processing through Paychex. Mainly because they wanted to charge for creating reports that we needed. heartland helped set up reporting to fit our needs.
- Price
- Product Features
September 24, 2021
Have time and like frustration in your life?
Score 1 out of 10
Vetted Review
Verified User
I used Heartland Payroll+ for both payroll processing and credit card processing. I terminated my CC processing with them due to their costs, customer service, and what I felt were constant new reps. In my experience, it was hard to remember who was handling my account. With payroll, I only stay with them because of the hassle of starting with a new company, but I really wish I had the time because their customer service, in my opinion, is one of the most horrendous in the industry. They implemented a new sign-on procedure and I followed the directions exactly. It Locked me out, and in my experience, no one was available to help me. There was no live chat, no phone number to call, nothing. I'm an MCSE and can navigate this migration, but to not have tech support available immediately during a transition I feel is absolutely ridiculous. This bar is a hobby and I use ADP in my other job and like them so much better. My time is valuable but Heartland Payroll+ doesn't seem to care [to me]. [I] wouldn't complain but this is not [my] first time having issues. They don't file the 941's in [what I feel is] a timely matter which then falls on me to investigate and again I have to search my emails because they changed my rep again. [I feel like it] must be a terrible company to work for. Communication in today's business world is the most important key and in this, it's like talking to a brick wall.
- Cheap payroll processing but [in my opinion] you get what you pay for
- [In my experience] great ability to frustrate their customers
- Geat for the economy because [I feel] they hire so many different people and [in my experience] they don't hang around [so] you don't know who your rep is
- Communication
- Employee retention
- Proper tax filings and timely
- Customer respect
- Payroll
- Ease of use if it was possible
14.285714285714286%
1.4
- [In my experience] not one bit. Just frustrates me for 13 years.